Free 30-day no hassle returns

FAQs


PRODUCTS

You betcha. 

Of course!  Crew products are made with food-safe, FDA-approved materials.

Craft Tech® Glass is a durable, shatter-resistant type of glass.  It looks and feels like regular glass, but it's a little lighter and a lot more resilient.  Similar to borosilicate, it contains boron trioxide to increase the coefficient of thermal expansion.  This simply means that Crew Bottles™ can withstand extreme temperature changes and can be safely cleaned in a modern dishwasher.  Craft Tech™ Glass is known for its durability, making it an ideal compound for high-performance barware. 

We're sorry to hear that!  Reach out to support@crewbottleco.com and we'll let you know as soon as it's back in stock.

No.  It's a separation anxiety thing. 

With love.  Craft Tech® Glass is dishwasher-safe and caps and bases can easily be washed by hand. 

We designed our bottle series with a 20mm neck finish specifically to accommodate standard pour spouts commonly used for liquor bottles and olive oil.  That said, our Pour Boy® Pour Spout is always the best bet for a no-leak seal and a perfect pour. 

They sure do.  We designed the Pour Boy® Pour Spout to create a leak-proof seal when fully inserted in the neck of most standard booze bottles.

Please, tell us immediately!  We want to hear about the issue and make things right. 

Reach out to support@crewbottleco.com.

ORDERS & SHIPPING

Our carriers include FedEx, UPS and DHL, which means we'll find you wherever you are.

We all make mistakes.  Send us an email to support@crewbottleco.com.  We'll make sure you get the items you want.

If you’re not totally satisfied with your purchase you can return it within 30 days for a full refund or replacement (we’ll cover the shipping costs). To start a return, reach out to support@crewbottleco.com.

You can read our full 30-day hassle-free return policy here

We ship orders every day, Monday through Friday, from our distribution center in Perris, CA.  Orders placed on Friday after 12:00pm PST will ship the following Monday. Most domestic orders will arrive within 4 business days. International orders generally take anywhere from 7-10 business days. After placing your order, you will receive an order confirmation including tracking information. If you do not receive order confirmation, please reach out to support@crewbottleco.com

We're sorry about that.  You should receive a tracking number when your item ships.  If you haven't received a tracking number within 24 hours of your purchase, please email support@crewbottleco.com.

GENERAL

We're always looking to support our friends in the industry and we would love to help outfit your venue.  Please send us a message.

Hey, who doesn't like bubbly drinks?  When adding fizzy liquids like sparkling water or fake Champagne, make sure you remove the cap when you're done prepping.  Otherwise, the bottle will become charged with pressure and the top will shoot off like a rocket.  Like a bottle rocket. 

Using old wine and liquor bottles to store fresh juices and cocktail ingredients may seem like a sustainable, cost-saving strategy but, in fact, it's quite the opposite.  Attempting to clean our more "traditional" friends requires an irresponsible amount of water, time, and other costly resources.  And because they're so tough to maintain, they often get neglected — resulting in serious consumer health risks.

Crew bottles simply offer a more sanitary, responsible alternative.

We searched the globe to find the best manufacturers for each product component.  Currently, Crew products are designed in Los Angeles, CA, and our supply chain network includes both China and Portugal.  

We're always looking for smart, curious, friendly people who care about the food and beverage industry.  If this seems like you, then we would love to talk about what you're good at.  Drop us a line at careers@crewbottleco.com.